Free shipping in over 24 European countries

Shipping

GENERAL DESCRIPTION

We entrust our deliveries to carefully selected couriers such as TNT, DHL, DB SCHENKER, ALPIWORLD, STANTE.

DELEKS prepares the goods contained in the order and delivers it through express courier. Your goods will be placed on top of a wooden pallet to protect them during transportation. Our products are plastic wrapped or placed in cardboard boxes (if we deliver accessories and spare parts) to keep the paints secure during shipping and to prevent shock damage.

In order to prevent misunderstanding, before handing orders, which are placed on pallets, to the courier, we notify the customer of the delivery, updating the client on the order status and discussing delivery details. It helps greatly to avoid missed delivery due to the customer's absence.

Delivery is carried out on a workday, usually from Monday till Friday. Most courier companies don’t operate on public holidays.

If you have chosen to pick up your order at DELEKS headquarters in Italy, you will be notified with an email or phone call when the order is ready for pick-up, which is possible during our opening hours.

DELEKS working hours: from Monday till Friday from 9.00 till 12.00, from 14.00 till 17:30, on Saturday from 9.00 to 12.00.

We recommend that you carefully check the following at the time of delivery of the goods by the courier company:
ï that the number of packages delivered corresponds to those indicated on the waybill (delivered by courier)
ï that there is no presence of any alterations or signs of damage on the external packaging; the packaging must be intact and must not be damaged, wet or altered.
ï that the packages are not empty and that the weight of the packages is not lighter than expected.
ï that the materials used to close the packaging (adhesive tape or plastic strapping) have not been damaged or altered in any way
ï that the size of the package, the labels and the nameplate corresponds to the purchased item.

Any external damage, mismatch in the number of packages or indications must be immediately reported to the courier and conveyed in writing on the courier’s delivery note.
You should also notify DELEKS of the problem related to the delivery within 2 days from delivery date.
In case it is not possible to check the package at the time of delivery of the goods, we recommend you to write “goods accepted under reserve” on the delivery note.
Once you have signed the courier’s documents (delivery note), you will not be able to contest any of the external characteristics of the goods delivered.
If you decide to pick-up your order at DELEKS headquarters in Italy, it is possible to check the numbers of packages and their integrity before picking-up the order.

 

HOW TO REPORT A PROBLEM

If you need to report to DELEKS any problem related to the delivery or to the correspondence or completeness of the received goods at the moment of delivery, please, contact us in one of the following ways:

Tel. (00353) 16994205

post@deleks.com

 

Any external damage, mismatch in the number of packages or indications must be immediately reported to the courier and conveyed in writing on the courier’s delivery note.
You should also notify DELEKS of the problem within 2 working days from the delivery date.
Any damage to the package that was found after the delivery of goods must be reported to DELEKS within 8 working days after its discovery.
All deliveries are covered by an insurance that is activated only in case the recipient has notified to the courier by writing "goods accepted under reserve" on the delivery note of the courier.

 

ONLINE DISPUTE RESOLUTION 
The European Commission has set up an online platform that provides an alternative dispute resolution tool: this tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated in the network and/or deriving from the same. 
Consequently, if the User is a Consumer established in Europe, he can use this platform for the resolution of any dispute arising from the online contract stipulated on this Site. 
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr 
If the Jurisdictional Authority competent for civil disputes should be seized, in the event that the User is a Consumer, i.e. a private individual acting for purposes unrelated to the exercise of the company or his professional activity, the unavoidable territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer, if located in the territory of the Italian State.

 

DELIVERY DELAYS

You can send us your complaint about late delivery within 6 days from the date of delivery, or, if the goods were delivered, from the date of receipt.

Complaints must include the description of the object and the grounds for complaint.
If delivery is not completed in a timely and prescribed manner, we, having made proper check-up, will take responsibility for the collection of goods and full refund.

We will issue the refund in one of the following ways:
- through bank transfer, if the payment was made with cash on delivery or by bank transfer;
- credit card refund, if the payment was made with credit card;
- the money will be refunded to your PayPal account, if the payment was made through Paypal.

You have the option to cancel your order at any time during pre-shipping stage (when products are prepared for dispatch). The company is not liable for any additional client expenses associated with late delivery of goods, such as rental of replacement machines or lost revenue due to a lost contract.


SHIPPING & DELIVERY TIME

Courier delivery times vary depending on the payment method chosen, the type of purchased product, the order execution time and the availability of the product chosen.
If you choose to send a wire transfer, it may take approximately 5 business days for DELEKS to receive the funds.
If you pay through Paypal or with a credit card, consider this waiting time when ordering:
- accessories and spare parts are dispatched the working day following the order confirmation + 72 hours of the express courier
- farm equipment and agricultural machines, which are put on pallet, require preparation and customization based on customer’s requests. It will take from 3 till 5 working days to dispatch your order + courier delivery time which depends on the day of dispatch. Some items, such as agricultural tipping trailers, forestry cranes, drum mowers and tractors might require few more days of preparation.

When goods are ready for dispatch, DELEKS notifies the customer of the delivery, asking confirmation and availability of the customer.

Please, keep in mind that during some periods of the year (July-August and December) late deliveries may occur due to holidays. Major shipping delays may happen from 20/07 till 31/08 and from 20/12 till 10/01.
We would like to pay your attention that during April, May and June the preparation of goods may take longer due to increased number of orders. We advise you to order in advance to avoid delay during these months.

 

VERIFICATION OF CARD HOLDER AUTHENTICITY

Exceptions are orders for which DELEKS reserves the right to “authenticate” at the appropriate bank - a check that establishes the actual ownership of the credit card.
In case of verification of card’s authenticity, the customer will be notified by DELEKS via e-mail.
Usually this verification requires:
- 24 hours for orders made with Visa and Mastercard credit card;
- 2 working days for orders made with American Express credit card for amounts over € 400.00.

For pre-ordered products, which were not in stock while ordering, the first day of preparation is considered the day when the products become again available.